Frequently asked questions on UKAD's Clean Sport Hub

Follow these steps: 

1. Access the Clean Sport Hub
2. Select forgotten password
3. Enter your email address (the address you registered with) 

Once you are logged in, follow the steps, review and confirm your role in sport.  

If you cannot access the Clean Sport Hub after these steps, please send the following information to us on email:  

• Your name
• The email address that might be on our system
• The email address you want to use
• When you completed your learning 

We've updated the support roles available. Some individual roles are now grouped together under broader categories. 

For example: Physiotherapist is now included in Sports Medicine Practitioner. 

What to do: Look through the available roles and choose the one that best matches what you do.   

We've updated and refined the list of organisations to make it more specific. 

For example: Commonwealth Games Agencies are now split into individual organisations. 

What to do: Look through the available organisations and choose the one that best matches where you work. 

Unfortunately, Non-UK citizens are unable to register. We recommend you access the WADA ADEL platform.

Contact us and we'll verify your details and give you access. 

• Email: cleansporthub@ukad.org.uk
• Include:
  • Your full name
  • Your sport
  • Your National Governing Body (NGB) 

UKAD provides support and reasonable adjustments to learners where needed, ensuring our eLearning is accessible to all. The Clean Sport Hub meets Web Content Accessibility Guidelines (WCAG) 2.2 AA standards. All course videos include audio and transcripts. 

The platform is mobile-friendly and works best when viewed in landscape mode. 

Learners do not need to request special considerations to complete our courses. All eLearning is self-paced and assessed through multiple-choice questions. You can retake assessments at any time to achieve the pass score. 

Log in to your account - Your homepage will show your assigned courses and any progress that's been transferred. 

If you were halfway through a module or standalone course - unfortunately this progress could not be saved. You'll need to start again. 

If you'd completed full modules in Compete Clean+ or Introduction to Clean Sport - your progress has been saved. You can continue from where you left off and access the next module. 

This is correct. We've transferred your completion record and score, but you cannot access the course content again. 

What you'll see: A message saying 'Congratulations you have completed' 

Your progress: Your completion and score have been saved 

We've updated our certificates on the new Clean Sport Hub platform. 

What's changed: 

• All certificates now have the same design
• They include a unique QR code to improve security and prove they're genuine

Yes, if it hasn't expired yet. 

New certificates show the expiry date on them. All courses are valid for 2 years. 

Old certificates are still valid if you downloaded them from the old system and they're less than two years old. 

Need a new certificate? If you've activated your account, you can download a new certificate with the same completion details. 

No. We've changed how certification works. 

You'll now get one certificate for completing the whole course instead of certificates for individual modules. 

When will I receive it? After you finish all the learning and the feedback survey. 

The Clean Sport Hub provides tailored eLearning based on your role in sport, such as athlete, coach, medical professional, or parent. 

Coach Clean 

• For all coaches
• Two-year certification
• You'll receive an email reminder one month before your certificate expires 

Introduction to Clean Sport 

• Launched in April 2022, replacing the Clean Sport Advisor course
• Designed for a broad athlete support personnel audience in sport
• Six modules you can complete at your own pace
• Two-year certification
• You'll receive an email reminder one month before your certificate expires 

Compete Clean+ 

• For athletes
• Launched in October 2022
• Created in line with the International Standard for Education (ISE)
• 11 modules that can be completed in bite-size sections
• Two-year certification
• You'll receive an email reminder one month before your certificate expires 

If you have registered onto the Clean Sport Hub and selected ‘Coach’ only as your role within sport you will be automatically assigned the Coach Clean course. This course has been developed with specific scenarios and examples that will apply to your role as a coach.   

If you have multiple roles within sport – i.e., an elite coach and a parent of a talented athlete – the courses assigned to your account will be the Coach Clean course and the Introduction to Clean Sport course. Whilst currently there are some aspects of the course that include information on the same anti-doping topics we believe that you will find elements from both courses useful in your role in sport.  

Based on your role, UKAD and the UKSCA recommend you complete the Introduction to Clean Sport course. Please select 'Support Personnel' and 'Strength and Conditioning coach' when registering. Unless you are also a coach in another capacity, do not select 'coach' as your role. 

Compete Clean+ is UKAD’s eLearning course specifically for athletes.  

If you are new to the Clean Sport Hub then please follow the registration process, creating your account and giving you access to Compete Clean+ 

The ADEL course is aimed at an international audience and does not fully cover certain clean sport topics from a UK athlete perspective. We strongly recommend you complete certain modules of Compete Clean+ to enhance your knowledge. 

Contact cleansporthub@ukad.org.uk with the date you completed ADEL and request to enhance this learning. We will assign the appropriate Compete Clean+ modules to your dashboard. Other modules will remain available if you'd like to refresh your knowledge. 

We need to review your course content to ensure it covers all relevant clean sport topics from a UK athlete perspective. 

Contact cleansporthub@ukad.org.uk stating which course you completed and when. We will advise which Compete Clean+ modules we recommend you complete. 

UKAD and UKSI are working together to provide relevant learning on your employer's central learning platform. The Introduction to Clean Sport course is hosted on the UKSI platform. UKSI will notify you how and when to complete the course internally. 

You will also need a Clean Sport Hub account (if you do not already have one). Your course progress will be uploaded to the Clean Sport Hub as a record of completion. You will receive reminders via the Learning Arena until you leave UKSI. 

When you leave UKSI, log onto your Clean Sport Hub account and update your email address. Communication will then come from UKAD, and you can access course updates via the Clean Sport Hub. 

The Clean Sport Advisor course has been replaced by Introduction to Clean Sport. We strongly recommend you update any job descriptions or policies to reflect this change. 

Update your link to: www.ukad.org.uk/cleansporthub 

You can also refer people to UKAD eLearning | UK Anti-Doping and this FAQ if they have questions. 

Compete Clean+ includes all mandatory topics within the Clean Sport Curriculum and qualifies as an education activity to meet mandatory requirements. The course has a two-year certification, with athletes contacted to complete the next stage of their learning pathway at appropriate touchpoints. 

The course is an option for athletes competing at Major Games under the Clean Games Policy. 

When creating your Education Strategy and Implementation Plan, you identified athlete groups within your Education Pools that must have education. We strongly recommend using this eLearning course as a resource for those athletes who need mandatory education.